Instructure Master Terms and Conditions
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- HTML
- Applies to
- Governs every Instructure subscription service named on an Order Form (Canvas, Mastery, Parchment and others) together with the Product Supplements. Page states "Effective as of April 17, 2026".
- Aliases
- Master Terms; MTC
- Evidence
- Order of precedence
- User and Contracted User Count defined
- SIS data may be used to verify Active User Count
- Active Users capped at Contracted User Count
- Periodic comparison and written notice
- Reduce or true-up within thirty days
- Usage and storage limit excess
- Annual in advance payment
- Non-cancelable, not usage-based, no mid-term decrease
- Suspension for overdue Fees
- No circumvention of the usage limit
- No third-party access
- Service credit formula
- Sole remedy and 30-day claim window
- No AI training on Usage Data
- Three-month export window
- Unilateral modification right
- Delaware law for Instructure, Inc.
- Twelve-month liability cap