Service credit formula
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "The service credit is calculated by taking the number of hours the applicable Subscription Service was unavailable below the Subscription Service Commitment and multiplying it by 3% of 1/12 of the applicable annual subscription Fees."
- Locator
- Master Terms s.8 Service Standard
- Applies to
- Subscription Service Commitment is 99.9% annual uptime; credit is 3% of one twelfth of annual fees per hour
- Supports rules