Freshworks Source

Freshservice IT Asset Management (ITAM) upgrade FAQ

Catalog row in Vendor License Sources · Cited

Kind: FAQ
Format: HTML
Applies to: Transition from ITAM Classic (asset packs, Device42 integration) to the new Freshservice ITAM and the Asset Unit billing model; ITAM Classic discontinuation planned for December 2028. Knowledge-base article; states no effective date (last modified 2026-04-02).
Aliases: ITAM Classic sunset FAQ
Evidence: Existing ITAM customers move to Asset Units at the first renewal after upgrading
Existing ITAM customers move to Asset Units at the first renewal after upgrading (2)