Collibra Source

Collibra Service Level Agreement

Catalog row in Vendor License Sources · Cited

Kind: Policy
Format: PDF
Applies to: Target Availability of 99.5% per calendar month, exclusions, Service Credits and exclusive remedy. The text carries no date, so the effective date is null.
Evidence: Target Availability is 99.5% of each calendar month
Service Credits must be requested within 30 days after month end
Monthly Service Credits are capped at 15% (20% with Premium Support) of monthly fees
Service Credits are the sole and exclusive remedy for missing Target Availability