Atera Source

Atera Service Level Agreement

Catalog row in Vendor License Sources · Cited

Kind: Service level agreement
Format: HTML
Applies to: Uptime commitment (99.9% Monthly Uptime Percentage of the Core Service), service credits and support response times for Enterprise Plan clients. The page states no effective or last-updated date, so effectiveDate is null.
Aliases: SLA
Evidence: Uptime SLA applies only to Enterprise plan clients current on payment
SLA credits are account balance only, not refunds