Deactivating a CRM user does not cancel the licence
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- In Zoho CRM a deactivated user can no longer log in and its licence can be reused for another user, but the licence is not cancelled and stays billed until the total number of licences is reduced.
- Applies when
- Leavers and reharvesting.
- Applies to
- Zoho CRM.
- Related metrics