SLA Service Credits of 10, 20 and 30 percent for repeated Failures
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- UMSA Americas Clause 10.13: if Workday misses the monthly Service Availability or Service Response commitment in a rolling six-month period, Customer must request the remedy within 60 days. Remedies are a corrective-action meeting for the first Failure, then 10%, 20% and 30% Service Credits for the second, third and fourth, deducted from the next invoice for Subscription Fees. These are the exclusive remedies.
- Applies when
- Workday misses an SLA commitment.
- Applies to
- Workday Service subscriptions under the UMSA.