Workday Evidence

UMSA Americas, Clause 10.13: Service Credits

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: (b) a 10% Service Credit for a second Failure; (c) a 20% Service Credit for a third Failure; and (d) a 30% Service Credit for a fourth Failure.
Locator: UMSA Americas, Clause 10.13
Applies to: Workday Service subscriptions under the UMSA.
Supports rules: SLA Service Credits of 10, 20 and 30 percent for repeated Failures
Sources: Universal Main Subscription Agreement (UMSA), Americas