Enterprise SLA credits capped at 50 percent
Catalog row in Vendor License Rules · Cited
- Kind
- Warranty
- Statement
- Credits of 10%, 25% or 50% of the monthly fee apply by uptime band; total monthly credits are capped at 50% of the amount due; credits are the sole and exclusive remedy and must be claimed within 30 days. (effective 2024-07-18)
- Applies when
- Unscheduled downtime
- Applies to
- Enterprise plan
- Related programs