Enterprise SLA
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- Vercel will use commercially reasonable efforts to make the platform available 99.99% of the time, excluding Excused Downtime.
- Commercial rules
- Service credits are 10% of the monthly fee for 99.1% to 99.98% uptime, 25% for 95% to 99% and 50% below 95%; the monthly credit cap is 50% of the amount due; the customer must notify Vercel within 30 days; credits are the sole remedy.
- Applies to
- Enterprise customers