Support level defaults to the lowest contracted level
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Licensing Policy v19 §2.5: "The support level for customers always defaults to their lowest contracted level." Example: 90% Production and 10% Basic gives Basic support only. Support Policy (2025-10-10): to receive Production Support "all production licensed sockets for a product must be licensed at Production Support levels, otherwise support defaults to Basic Support levels".
- Applies when
- A customer holds licences on different support levels.
- Applies to
- Basic, Production and Premier support across a customer's licences.
- Related metrics