Veeam Evidence

Support defaults to lowest level

Catalog row in Vendor License Evidence · Cited

Kind: Quote
Excerpt: The support level for customers always defaults to their lowest contracted level.
Locator: Licensing Policy v19 §2.5 Support
Applies to: Basic, Production and Premier support across a customer's licences.
Supports rules: Support level defaults to the lowest contracted level
Related metrics: Socket
Sources: Veeam End User Software Licensing Policy (v19, June 2026)