UKG Rule

Unsupported on-premise customers pay hourly rates

Catalog row in Vendor License Rules · Cited

Kind: Support
Statement: Support policy: per-event support is charged at the current UKG hourly rate, with minimum billable hours that depend on time of day.
Applies when: On-premise customers without support
Applies to: On-premise customers without support
Related programs: Support reinstatement and discontinuance