LICENSEWARE
Twilio Rule

One person per Flex Named User; no seat sharing

Catalog row in Vendor License Rules · Cited

Kind
Use rights
Statement
Flex Fair Usage Policy s.4.2: each Named User may have only one user assigned; multiple users may not be assigned to or access Flex from a single Named User. Violations may be charged at list rates or lead to suspension (s.5).
Applies when
Shift-based contact centres sharing logins.
Applies to
Twilio Flex
Related metrics
Esc