On Premises customers are responsible for their own back-ups
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- General Terms and Conditions 2021 §23.1, §23.4: TOPdesk makes regular back-ups of SaaS environments, but for On Premises software back-ups are the customer's responsibility. (vendor document undated; as published on 2026-09-27)
- Applies when
- Comparing SaaS and On Premises responsibilities.
- Applies to
- TOPdesk On Premises subscriptions.
- Related programs