Cloud Help Desk not for HIPAA data; no BAA
Catalog row in Vendor License Rules · Cited
- Kind
- Restriction
- Statement
- Cloud Help Desk FAQ: the Cloud Help Desk is not an approved medical system and Spiceworks will not enter into a HIPAA business associate agreement; protected health information should never be stored in it. Ticket data is not encrypted at rest and is accessible to Spiceworks support and dev/ops teams. (vendor page undated; as published on 2026-09-27)
- Applies when
- Evaluating the help desk for regulated data.
- Applies to
- Spiceworks Cloud Help Desk.