No paid support; redistributors are advised to provide first-line support
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- FAQ A.9.19: the PuTTY team does not provide any paid support. Feedback B.10: anyone distributing PuTTY within their own organization, or alongside their own application, is recommended (not required) to offer their own first-line technical support; B.8 directs general usage questions to public forums. No support, maintenance or subscription offering exists to purchase. (Undated; as published on 2026-09-27)
- Applies when
- Planning support for PuTTY deployed inside an organization or shipped with another application.
- Applies to
- PuTTY executables (putty, pscp, psftp, plink, pageant, puttygen, puttytel, pterm) and source code
- Aliases
- support contract; maintenance; first-line support