Standard support is 99.7% and Premium 99.9% service level
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy 2.1: Standard and Premium differ in service level commitment (99.7% and 99.9%), response method, designated engineer and Technical Account Manager credits. (effective 2026-01-06)
- Applies when
- Choosing a support tier
- Applies to
- Software Service subscriptions from 2025-07-02
- Related programs