Standard and Premium Support
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Subscription Term
- Definition
- Support Policy 2.1: Optimizely offers Standard and Premium support. Unless Premium Support is purchased, support is Standard.
- Commercial rules
- Standard has a 99.7% service level commitment and Portal and Email response; Premium has 99.9%, phone, designated engineer and 10 Technical Account Manager credits. Applies to subscriptions commencing on or after 2025-07-02.
- Applies to
- Software Service and Managed Service subscriptions