Auth0 self-service overuse moves the customer to the next tier
Catalog row in Vendor License Rules · Cited
- Kind
- Billing
- Statement
- Self Service PSS s.2.2 (MSA s.6.1(b) as amended): if usage exceeds the purchased limits, the customer pays to upgrade to the next pricing and usage tier, by card or on an Order Form; a customer that no longer qualifies for a Self Service Plan must move to an enterprise plan within 30 days of Okta's written request. (effective 2026-02-11)
- Applies when
- Exceeding self-service usage limits
- Applies to
- Auth0 Self Service Plans and Free Plan
- Related metrics
- Related programs