Service Level Terms: 99.9% availability with capped 5% credits
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- Service Level Terms: 99.9% monthly availability excluding holidays, weekends and scheduled maintenance; a 5% Subscription Fee credit per 30+ consecutive minutes of Downtime longer than one hour, one credit per day, claimed in writing within 72 hours, capped at one week of fees per month. Notion AI downtime caused by third-party failures is excluded.
- Applies when
- Customers whose contract applies the Service Level Terms.
- Applies to
- Notion Services under the MSA
- Related programs