Material degradation of a Service allows termination with a prorated refund
Catalog row in Vendor License Rules · Cited
- Kind
- Termination
- Statement
- GTC s.7.2.4: the Services are SaaS and change over time. If a change materially degrades the Services or SLA, the customer may give written notice; if Mimecast does not correct the degradation within 30 days, the customer may terminate the Agreement or the affected Services Orders and receive a prorated refund of prepaid fees.
- Applies when
- Product retirement, feature removal or plan changes during a term.
- Applies to
- All Mimecast Services