Feature licences must cover the queue groups they are enabled for
Catalog row in Vendor License Rules · Cited
- Kind
- Floor
- Statement
- Licence features are enabled per queue group and the licences purchased must be greater than or equal to the total voice licences of the queue groups concerned.
- Applies when
- Enabling Agent Assist or Outreach
- Applies to
- Mindful Callback (on-premises)
- Related metrics