LICENSEWARE
KnowBe4 Rule

Users must not exceed purchased seats; excess must be paid or removed

Catalog row in Vendor License Rules · Cited

Kind
True-up
Statement
User-based Subscription Services may only be used by the number of Users paid for on the Quote. The customer must keep the number of Users within the purchased seats and, if exceeded, promptly pay for additional Users or reduce the number of Users. There is no scheduled true-up; the obligation is continuous.
Applies when
The console user count exceeds the purchased quantity.
Applies to
User-based Subscription Services.
Related metrics
Esc