LICENSEWARE
KnowBe4 Rule

Fees are for services acquired; quantities cannot be decreased during the term

Catalog row in Vendor License Rules · Cited

Kind
Commercial
Statement
Unless a Quote says otherwise, fees are based on the Subscription Services acquired and not on actual usage, payment obligations are non-cancelable, and neither the Subscription Term nor the quantities purchased can be decreased during the term. Seat reductions can only take effect at renewal.
Applies when
Planning a reduction in seats.
Applies to
All Subscription Services.
Related metrics
Esc