Lapsed support is backdated up to 365 days with a 3% late fee
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Services Support Inspection Reinstatement Policy (May 2024): a new support contract after a lapse is backdated to the day after expiry, up to 365 days; a lapse of more than 90 days adds a late or reinstatement fee of 3% of the net annual support price per device; a lapse of more than 365 days requires a product inspection. Lapsed cloud subscriptions are backdated and, after 30 days, access may be disabled or limited.
- Applies when
- Renewing lapsed Juniper support or cloud subscriptions.
- Applies to
- Juniper hardware, software and cloud services (original purchasers).
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