Support inspection and reinstatement
Catalog row in Vendor License Programs · Cited
- Kind
- Support policy
- Term
- Backdating up to 365 days.
- Aliases
- backdating; reinstatement fee; late fee
- Definition
- Juniper Networks Services Support Inspection Reinstatement Policy: "This Services & Support Inspection and Reinstatement Policy applies to all Juniper hardware, software and cloud services."
- Commercial rules
- Lapsed support is backdated to the day after expiry, up to 365 days. A late or reinstatement fee of 3% of the net annual support price per device applies after a 90-day lapse, and a product inspection after a 365-day lapse. Lapsed cloud subscriptions are backdated; after a 30-day lapse access may be disabled or limited, and a new subscription may be needed. No reinstatement after Last Order Date. Non-original purchasers follow the Gray Market policy.
- Applies to
- Original purchasers of Juniper hardware, software licences and cloud subscriptions.
- Related metrics