Support response targets are 48 hours (Basic) and 12 hours (Enhanced 24X7), non-compensable
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Terms: Basic Administrator Support targets 48 hours to initial response; Enhanced Administrator Support 24X7 targets 12 hours by email (best effort phone and chat); targets are non-compensable.
- Applies when
- Choosing a support tier.
- Applies to
- Canvas and other supported products
- Related programs