Instructure Evidence

Response time targets

Catalog row in Vendor License Evidence · Cited

Kind: Table excerpt
Excerpt: "Response Time Targets (80% achievement) Not Included 48 hours to initial response 12 hours to initial response via email, best effort phone and chat Same Day"
Locator: Support Terms table
Applies to: Support response targets are 48 hours (Basic) and 12 hours (Enhanced 24X7), non-compensable
Supports rules: Support response targets are 48 hours (Basic) and 12 hours (Enhanced 24X7), non-compensable
Related programs: Canvas Support tiers
Sources: Instructure Support Terms