Canvas Support tiers
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Per Order Form
- Definition
- Support Terms list Instructure Community Self Support, Basic Administrator Support, Enhanced Administrator Support 24X7, a Designated Support Point of Contact, and Tier 1 Faculty, Tier 1 Faculty and Student (HIED) and Priority Tier 1 options.
- Commercial rules
- Enhanced and Designated tiers are "Available for Additional Fee"; Designated also needs the 24X7 subscription. Response targets are non-compensable.
- Applies to
- Canvas, Mastery, Impact, LearnPlatform and Elevate Data Quality