Premier Care downgrades take effect only at renewal
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- MA s.3.1: Premier Care is provided during the Product Subscription under the Premier Care Manual; the customer may upgrade its Premier Care Tier at any time, but a downgrade takes effect only from the next renewal. Manual changes also take effect at the next renewal.
- Applies when
- Changing support tier mid-term.
- Applies to
- Premier Care.
- Related programs