Premier Care
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Runs with the Product Subscription; Billing Period per Order Form
- Aliases
- Standard; Advanced; Signature
- Definition
- Premier Care Manual: "This Hyland Premier Care Manual provides Customers with a detailed description of the Premier Care Tiers available for purchase by Customer." The tiers are Standard, Advanced and Signature.
- Commercial rules
- Includes Upgrades and Enhancements for Supported Releases. Advanced includes 25 and Signature 50 Service Credits per Billing Period; OnBase Cloud Refreshes 2 (Advanced) or 4 (Signature); Signature includes 10 Base Alerts. Upgrades of tier at any time; downgrades only from the next renewal (Master Agreement s.3.1). Not available for releases outside the Product Lifecycle Policy unless the Extended Support Fee is paid.
- Applies to
- All Product Subscriptions; Primary Platforms include Content Innovation Cloud, OnBase, Perceptive, Alfresco and Nuxeo.