Named users are counted by login in the billing period
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Anyone logged in during the billing period is a billable named user, billed at the highest user type licence assigned in the period, regardless of login duration. (effective 2026-06-15)
- Applies when
- Any month in which a user logs in
- Applies to
- Genesys Cloud CX named licences
- Related metrics