Service Plans auto-renew at the same number of Users unless notice is given 30 days before expiry
Catalog row in Vendor License Rules · Cited
- Kind
- Term
- Statement
- Freshworks Terms of Service §6(b): unless either party gives written notice of non-renewal or downgrade at least 30 days before the Subscription Term expires, Service Plans renew automatically at the same number of Users and Service Plan (including add-ons) for a period equal to the previous term. (effective 2026-04-01; retrieved 2026-09-27)
- Applies when
- Planning renewals and agent count reductions.
- Applies to
- All Freshworks subscriptions.
- Related metrics
- Related programs