MSP Services may be used to serve the MSP's own end-customers
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- Freshworks Supplemental Terms §6(a): notwithstanding the use restrictions in the Agreement, a customer's use of MSP Services to provide services to its own end-customers is not a breach; §6(b) makes the MSP solely responsible for separating each end-customer's data. (effective 2026-03-06; retrieved 2026-09-27)
- Applies when
- Managed service providers running client service desks on Freshservice.
- Applies to
- Freshservice for MSPs.
- Related metrics
- Related programs