LICENSEWARE
Freshworks Rule

Freshworks will not materially decrease plan functionality during the Subscription Term

Catalog row in Vendor License Rules · Cited

Kind
Entitlement
Statement
Freshworks Terms of Service §4(c): Freshworks may add or remove features, functions and entitlements, but will not materially decrease the overall functionality of the Services and Service Plans during the Subscription Term, except for data security or legal compliance. (effective 2026-04-01; retrieved 2026-09-27)
Applies when
Assessing entitlement changes such as repackaged AI features or allowances.
Applies to
All Freshworks Service Plans.
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