Freshworks will not materially decrease plan functionality during the Subscription Term
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Freshworks Terms of Service §4(c): Freshworks may add or remove features, functions and entitlements, but will not materially decrease the overall functionality of the Services and Service Plans during the Subscription Term, except for data security or legal compliance. (effective 2026-04-01; retrieved 2026-09-27)
- Applies when
- Assessing entitlement changes such as repackaged AI features or allowances.
- Applies to
- All Freshworks Service Plans.
- Related programs