FireHydrant Services: chronic over-usage is billed as a true-up
Catalog row in Vendor License Rules · Cited
- Kind
- Audit
- Statement
- Freshworks Supplemental Terms §7(e): Freshworks may monitor FireHydrant usage; usage above purchased quantities for two consecutive calendar quarters, or three quarters in any rolling 12 months, is deemed authorized and billed at SOF rates, and quantities may be adjusted prospectively. Isolated over-usage in a single quarter does not trigger a true-up if promptly reduced. (effective 2026-03-06; retrieved 2026-09-27)
- Applies when
- Monitoring FireHydrant incident-management licence consumption.
- Applies to
- FireHydrant Services (SOF items prefixed "FireHydrant").