Business agents are limited to business workspaces
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- Freshservice support: Business agents work primarily in business workspaces, cannot administer IT workspaces and have limited access to IT workspace data; the comparison table lists no access to problems, changes, releases, alerts, assets, on-call, workload, contracts or purchase orders. (vendor page undated; as published on 2026-09-27)
- Applies when
- Deciding whether a user needs an IT agent licence or a Business agent licence.
- Applies to
- Freshservice Business agent add-on.
- Related metrics