Business agent add-on is available only on Pro and Enterprise in Employee Support Mode
Catalog row in Vendor License Rules · Cited
- Kind
- Prerequisite
- Statement
- Freshservice support: the Business agent add-on licence is sold on Freshservice Pro and Enterprise, only to accounts in Employee Support Mode and not to accounts in MSP mode. (vendor page undated; as published on 2026-09-27)
- Applies when
- Licensing non-IT teams (HR, Finance, Facilities, Legal) on Freshservice.
- Applies to
- Freshservice Pro and Enterprise.
- Related metrics