Elastic Cloud support charged as a percentage of consumption (Gold 5%, Platinum 10%, Enterprise 15%)
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Standard includes Limited support at no separate charge. For Gold, Platinum and Enterprise, support is charged as a percentage of the ECUs consumed: Base 5%, Enhanced 10%, Premium 15% (Serverless pricing pages and billing dimensions docs).
- Applies to
- Elastic Cloud organizations (Serverless and Hosted) by subscription level