Customer helpdesk representatives are capped at 20 named users
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- Service Level Guidance section 2.2: the number of Customer Authorized Personnel must not exceed 20 named users; replacements need at least five business days notice.
- Applies when
- The customer designates its authorised support contacts
- Applies to
- Support for production subscription services
- Related metrics
- Related programs