e2open Evidence

Customer helpdesk representatives are capped at 20 named users

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: "The number of Customer Authorized Personnel does not exceed 20 named users;"
Locator: SLG 2.2(a)
Applies to: Customer helpdesk representatives are capped at 20 named users
Supports rules: Customer helpdesk representatives are capped at 20 named users
Related metrics: Customer Authorized Personnel
Related programs: Order Form
Sources: e2open Service Level Guidance