Customer Authorized Personnel
Catalog row in Vendor License Metrics · Cited
- Unit
- Named customer helpdesk representative (maximum 20)
- Aliases
- Authorized Personnel
- Definition
- Service Level Guidance section 2.2: representatives of the customer helpdesk "authorized to communicate with e2open in relation to Incidents and/or service-related enquiries".
- Counting rules
- The customer notifies e2open of names, designations and contact details; replacements need not less than five business days notice (section 2.2).
- Floors / minimums
- The number must not exceed 20 named users (section 2.2(a)).
- Applies to products
- e2open subscription services (production support)
- Product category