GLN availability target is 99.7 percent monthly
Catalog row in Vendor License Rules · Cited
- Kind
- Entitlement
- Statement
- GLN Delivery Policy section 2.1: Descartes will use commercially reasonable efforts to provide 99.7% Availability calculated monthly, excluding scheduled preventative maintenance, upgrades and emergency maintenance; preventative maintenance causing unavailability will not exceed twelve occurrences in a rolling twelve months.
- Applies when
- Assessing service levels
- Applies to
- GLN Services
- Related programs