GLN Services delivery policy
Catalog row in Vendor License Programs · Cited
- Kind
- Service levels
- Term
- During the Agreement term
- Definition
- GLN Services Delivery Policy: describes hosting, operation, delivery support and management of GLN Services; subject to change at Descartes' discretion without material reduction in performance, security or availability during the term.
- Commercial rules
- Availability target 99.7% monthly excluding maintenance; backups kept 14 to 31 days; maintenance on Sundays 07:00 to 11:00 EST with 96 hours notice.
- Applies to
- Descartes Global Logistics Network services
- Related metrics