Uptime SLA applies only with a Success Plan
Catalog row in Vendor License Rules · Cited
- Kind
- Service levels
- Statement
- SaaS Terms ST7.3: Uptime SLAs are provided based on the Success Plan; without a Success Plan the Uptime SLAs do not apply; 99.5% for Professional and Premier, 99.7% for Signature. (effective 2026-08-21)
- Applies when
- Claiming Uptime SLA credits
- Applies to
- Deltek SaaS (not Replicon)
- Related programs