Cloud Customer Success Plans
Catalog row in Vendor License Programs · Cited
- Kind
- Support plan
- Term
- With SaaS subscription
- Definition
- Professional, Premier and Signature plans for Deltek solutions deployed in the cloud, bundling support, training and customer success.
- Commercial rules
- The Uptime SLA applies only to customers subscribed to one of the Success Plan offerings: 99.5% for Professional and Premier, 99.7% for Signature (SaaS Terms ST7.3).
- Applies to
- Deltek cloud solutions (Uptime SLA not applicable to Replicon)