Uptime Service Level Agreement
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- Uptime SLA: the Production Environment will be Available 99.5% or 99.7% of the time in a calendar month, calculated as A = ((B - D) x 100) / B.
- Commercial rules
- Credits of 10% to 50% of the product's monthly subscription fee depending on availability; the customer must submit a case within five days of the end of the month; credits are the sole remedy; non-production environments are excluded.
- Applies to
- Production environment of Deltek cloud services