Extended and Sustaining Support Phases limit what can be reported
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- In the Extended Support Phase, case handling is limited to urgent Defects found in production and escalated through the CRITSIT process. In the Sustaining Support Phase, Defect Cases cannot be submitted.
- Applies when
- A Release has passed the end of its Full Support Phase and the customer buys extended support.
- Applies to
- Dassault Systèmes Licensed Programs covered by the Support Policies (products with dedicated support policies excluded).
- Related programs