Extended and Sustaining Support Phases limit what can be reported
Catalog row in Vendor License Evidence · Cited
- Kind
- Policy excerpt
- Excerpt
- During the Extended Support Phase, the Case management is limited to the management of urgent Defects that are found in production and escalated via the CRITSIT process [...] During the Sustaining Support Phase, Customer will not be able to submit Defect Cases.
- Locator
- Support Policies §6.1 (p. 7)
- Applies to
- Dassault Systèmes Licensed Programs covered by the Support Policies (products with dedicated support policies excluded).
- Related programs